I’ve always been a big believer that the world is a great place when everyone cares and everyone pitches in, and even though it does not always work that way, it should. When it does, everyone is happy and everyone is on the same page. That takes caring and it takes communication. People have to care enough to listen and they have to care enough to hear what the other person is saying. When they listen to what the person is saying, they have to retain that information, remember it, and use it in the future. They can’t let it just fall by the wayside and fall on deaf ears.
There is a reason The Manse on Marsh has won “The Caring Star” award. It is because they communicate and they care. As soon as someone enters The Manse on Marsh, they want to make sure they are as comfortable as possible. They know this is something new for them and new isn’t always a bad thing, but it takes some time to get used to the arrangement and be comfortable with it. The Manse on the Marsh takes the time and effort to find out what makes people tick and what they are looking to get out of the experience.
Once they know that, they keep that reminder in their brain and they recall it for future visits with this resident. They know how to make sure they stay happy and they have all that they need to make sure that their stay at The Manse on Marsh is one to remember and one they will enjoy for a long, long time. They do not want anyone to walk out of there or feel like they didn’t get the most out of it. They would feel as though they cheated them.
That is why they care. When it comes to caring, it is simply a matter of listening to people and taking an interest in them. A lot of people have interesting stories to tell and the more that people listen to them and remember them, the more they get to know them.